Thank you for shopping at MinasPets! We strive to provide high-quality digital products to enhance your pet care experience. Please review our refund and return policy below.
Digital Products
As all our products are digital (e.g., eBooks, digital guides, templates, icons, and illustrations), they are non-tangible and cannot be returned or exchanged. Due to the nature of digital products, we do not offer refunds after a purchase has been made and the digital content has been accessed or downloaded.
Refund Policy
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Once a digital product is purchased and the download link has been provided, the sale is final.
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We do not offer refunds, returns, or exchanges on digital products.
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If you experience any technical issues with downloading or accessing your purchased digital product, please contact our support team for assistance.
Exceptions We may offer refunds or replacements under the following circumstances:
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Duplicate purchases: If you accidentally purchase the same digital product more than once, please contact us with proof of purchase, and we will issue a refund for the duplicate transaction.
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Defective files: If the digital file is corrupt or cannot be accessed due to a technical issue on our end, we will provide a functional copy or issue a refund.
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Incorrect file delivery: If you receive the wrong file or an incorrect product, please contact us for a resolution.
Contact Us If you have any questions regarding our refund and return policy, please reach out to us via our website contact form.
Thank you for choosing MinasPets!